Cancellation Policy

We apply a change and cancellation policy in the following justified circumstances:

Client’s health condition
The tour cannot be carried out due to the client’s health condition.
Bad weather or natural disasters
The tour may be considered unsafe or impossible to operate due to severe weather conditions or natural disasters.
Public transportation problems
Issues with public transportation may affect the time required for tourists to reach the destination and may prevent the tour from being carried out.

The following cancellation policy applies:

Cancellation Time	Refund Policy
72 hours or more before the activity	Free cancellation
More than 24 hours before the activity	50% refund
Less than 24 hours before the activity	No refund
Late arrival or no-show	No refund

Please note: The cancellation policy applies to the tour or activity booked with Amigos Phong Nha.

Travel Guide